A note about our response to COVID-19

UPDATE: Please use the resources available HERE for assistance or you can click the link “COVID-19 IT Assistance” in the main menu bar.

To our customers,

We have spent the last several days and weeks learning about the coronavirus (COVID-19) and how it is impacting our world. For Appel Technology Solutions, LLC, that means understanding how it affects our employees, customers and communities, and then making the necessary adjustments to our work and operations.

We have one objective through it all: keeping you and our employees safe. This has been at the core of our decisions every step of the way. With that in mind, we have made several changes in our business operations in response to the threat of the coronavirus.

We are closely following the Center for Disease Control (CDC) guidelines (www.cdc.gov/coronavirus/2019-ncov) and recommendations on the steps we can take to help prevent the spread of the virus. We have shared specific instructions with our employees on the importance of washing their hands and staying home if they feel sick or are returning from an area of the world identified as posing a coronavirus-related risk. Per CDC recommendations, we will ask employees who have traveled to such locations or have been exposed to others who have traveled to such locations to self-quarantine for 14 days.

A strict travel policy for our employees is in place, and we have canceled meetings with large gatherings, again to do what we can to help prevent the spread of the illness.

If you don’t feel well, or choose not to have us visit you on site, please let us know. We have remote support options available (details below).

We know that many of you have scheduled on-site consultations, installations or repairs with us. If you have any concerns, we will be happy to reschedule your appointment at no additional cost. Simply call 570-851-0925, and we will work with you to take care of it. For in-home / in-office consultations, we offer options for phone or remote support with our technicians if you so choose. Details can be found at www.appeltechsolutions.com/contact.

Please also note that we are facing shipping delay impacts on several of the product lines we offer (PCs, laptops, servers, networking equipment, surveillance camera systems, VOIP phone systems, access control systems, and some accessories) due to the severe impact at several manufacturing and distribution hubs around the world. This may delay some projects and device implementations we have planned with our customers. Please contact us with any questions or concerns that you may have during this time.

We will continue to closely monitor the situation and do all we can to protect you and our employees.

Thank you

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