As a local small business, Appel Technology Solutions, LLC understands that this is a very difficult and confusing time for many of you. We have published some resources to provide support to those of you working from home (telecommuting). We can provide remote technical assistance, to both current clients or otherwise, for a wide range of issues you may experience by working from home.

Please use the resources available HERE for assistance or you can click the link “COVID-19 IT Assistance” in the main menu bar.

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To our customers,

We have been closely monitoring the situation facing our community over the coronavirus (COVID-19) outbreak. Based on current information from the Centers for Disease Control (CDC) and information received from Governor Wolf concerning the statewide shutdown, we will be expanding our emergency policies as noted below:

UPDATE: Please use the resources available HERE for assistance or you can click the link “COVID-19 IT Assistance” in the main menu bar.

Limit of Travel and Site Visits
We have decided that all scheduled site visits will be cancelled until further notice (for a period of no less than 2 weeks, 14 days) beginning March 17, 2020. This includes on-site scheduled work, services calls, and scheduled projects. We will have staff available for on-site visits in the event of emergencies ONLY (critical services unavailable, network outages, or disaster recovery).
 
If you have an on-site project scheduled, we will reach out directly to provide you with additional details and rescheduling as more information becomes available.

We are able to conduct most meetings virtually, and while we’ll miss the face time with clients, we feel this is the right choice to support the health of everyone.

Above all, we are committed to the health and well-being of our staff, clients, and their families. We are monitoring the situation on a daily basis and will continue to keep you updated should any other changes occur. 
 
Impacts
We know that this policy may impact our clients ability to receive some support and have projects postponed later than the requested time frame, but know that we do not take this change of operations lightly. 
 
We will work hard to resolve any issues remotely; phone and email support is still available as well.
 
For Managed Services Clients: We will continue operation as usual for remote support and remote systems/server maintenance/monitoring. The Customer Portal will also be open and support tickets will be responded to within SLA time frames. On-site SLA for non-emergency issues however, will be delayed until this policy is lifted. Please contact us with any questions or concerns. 
 
Contact and Remote Support Details
Phone/Fax:
Local: (570) 851-0925
Fax: +1 (877) 800-9589
 
 
Client Portal (for Managed Service Agreements)
 
*Contact for login credentials if you do not already have them.
 
One-Time Remote Support Session
 
We apologize for any inconvenience this may cause and we appreciate your understanding through this very difficult time. We wish you and your family may stay safe and well during this time, and know that ATS, LLC has your well being in mind.
 
Sincerely,
 
Patrick Appel
Owner, Appel Technology Solutions, LLC
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UPDATE: Please use the resources available HERE for assistance or you can click the link “COVID-19 IT Assistance” in the main menu bar.

To our customers,

We have spent the last several days and weeks learning about the coronavirus (COVID-19) and how it is impacting our world. For Appel Technology Solutions, LLC, that means understanding how it affects our employees, customers and communities, and then making the necessary adjustments to our work and operations.

We have one objective through it all: keeping you and our employees safe. This has been at the core of our decisions every step of the way. With that in mind, we have made several changes in our business operations in response to the threat of the coronavirus.

We are closely following the Center for Disease Control (CDC) guidelines (www.cdc.gov/coronavirus/2019-ncov) and recommendations on the steps we can take to help prevent the spread of the virus. We have shared specific instructions with our employees on the importance of washing their hands and staying home if they feel sick or are returning from an area of the world identified as posing a coronavirus-related risk. Per CDC recommendations, we will ask employees who have traveled to such locations or have been exposed to others who have traveled to such locations to self-quarantine for 14 days.

A strict travel policy for our employees is in place, and we have canceled meetings with large gatherings, again to do what we can to help prevent the spread of the illness.

If you don’t feel well, or choose not to have us visit you on site, please let us know. We have remote support options available (details below).

We know that many of you have scheduled on-site consultations, installations or repairs with us. If you have any concerns, we will be happy to reschedule your appointment at no additional cost. Simply call 570-851-0925, and we will work with you to take care of it. For in-home / in-office consultations, we offer options for phone or remote support with our technicians if you so choose. Details can be found at www.appeltechsolutions.com/contact.

Please also note that we are facing shipping delay impacts on several of the product lines we offer (PCs, laptops, servers, networking equipment, surveillance camera systems, VOIP phone systems, access control systems, and some accessories) due to the severe impact at several manufacturing and distribution hubs around the world. This may delay some projects and device implementations we have planned with our customers. Please contact us with any questions or concerns that you may have during this time.

We will continue to closely monitor the situation and do all we can to protect you and our employees.

Thank you

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Above: Meltdown and Spectre logos designed by Natascha Eibl

Computer researchers from the Austrian Graz University of Technology have identified two major bugs, named Meltdown and Spectre, in the main chip of most modern computers—the CPU. (more…)

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A new Wi-Fi WPA2 security vulnerability, Key Reinstallation Attack (KRACK for short), has been detected by the network security community – what you need to know…

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New!

The new look for our website is live!

We will be cleaning up the rough edges and adding some more useful information within the coming weeks, so
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