Today, November 9, at approximately 8:15 AM, a major Internet/data/voice outage was experienced nationwide. This outage affected customers of Comcast Internet & Voice, Frontier Internet, Verizon, AT&T, T-Mobile Data, and many websites and online services that utilize these carriers.

As of the time of this post, it appears that many services and providers have come back online – some services may still be offline at this time. There may still be inconsistent online availability, as there has been no official update as to the cause of the outage or notice if the issue has been 100% resolved. You can view a list of providers and services affected at DownDetector.

Please continue to monitor your network and notify us if your connectivity has been restored and you still have reduced operational ability (services or systems down).

We are experiencing higher than normal support requests, however we will respond to your requests as soon as possible. I will provide an update when more information becomes available.

– Appel Technology Solutions, LLC

 

To: Our Valued Clients

RE: Notice of Supply Chain Disruption

Dear Valued Appel Technology Solutions, LLC Customer:

Due to unprecedented market conditions, we felt it necessary to provide you this notice about the current state of the global supply chain for technology related products such as networking devices (routers, switches, wireless access points, CCTV, etc.), Audio/Video devices, and computing devices (PCs, laptops, printers, etc.)  in particular. As part of our mission to be a partner to our clients, we are sharing these updates with you in the hopes that they will assist you in making important decisions. Drastic and rapid changes in our industry are taking place that have the potential to impact your business. Because of this, we are advising clients to review their project planning, anticipated quote requests, and expected lead times with other members in their organization. We will continue to share information as the situation evolves.

We are experiencing a global supply chain crisis in our industry that we have not seen in the history of our company. The domino effect of shortages in manufacturing capacity along with the global freight and logistics disruption is impacting our ability to supply some products to our clients on a timely basis – the two main effects of this disruption are price increases and extended lead times. While Appel Technology Solutions, LLC does work closely with our vendor-partners to optimize our inventory, negotiate pricing, and manage logistics to the best of our ability, changes and increases are happening so rapidly, and without notice that we are unable to control these issues to the extent that we have in the past.

Almost daily we are receiving notice of price increases, force majeure declarations, and extended lead time notifications. The price increases we are seeing on some available items are as high as 25-50%. Lead times are being extended to 4-8 weeks on many products and in some cases more. Our contacts have informed us that supply levels may not stabilize for months and that the current best guess is the 2nd or 3rd quarter of 2022 until things begin to ease. I have no doubt we will continue to receive such notifications from other suppliers in the coming weeks.

Please be assured that we are doing everything we can to obtain the necessary inventory to keep our customers operational. Specifically, we are attempting to increase inventory levels on core items, negotiating with suppliers, and will be proactively contacting our clients for project planning forecasts when possible. Please contact us if you have any information about your forecasts or if there are any other impending changes to your buying patterns that can help us be prepared. Until the price volatility changes, all quotations (that we are able to provide) will be valid only for 24 hours, as we are unable to guarantee pricing or availability for longer periods.  We appreciate your patience and collaboration as we work through these challenges together. 

Please note – you will experience no impact on your managed services contract support, consulting support, or software acquisition / licensing. Our support team is ready and able to provide any assistance by phone, email, or on-site.

If you have any specific questions or concerns, please do not hesitate to contact us.

Sincerely,

 

 

 

Patrick A Appel

President – Appel Technology Solutions, LLC

Tagged with: , , , , , , , , ,

As a local small business, Appel Technology Solutions, LLC understands that this is a very difficult and confusing time for many of you. We have published some resources to provide support to those of you working from home (telecommuting). We can provide remote technical assistance, to both current clients or otherwise, for a wide range of issues you may experience by working from home.

Please use the resources available HERE for assistance or you can click the link “COVID-19 IT Assistance” in the main menu bar.

Tagged with: , , , , , , , , , , , , , ,

To our customers,

We have been closely monitoring the situation facing our community over the coronavirus (COVID-19) outbreak. Based on current information from the Centers for Disease Control (CDC) and information received from Governor Wolf concerning the statewide shutdown, we will be expanding our emergency policies as noted below:

UPDATE: Please use the resources available HERE for assistance or you can click the link “COVID-19 IT Assistance” in the main menu bar.

Limit of Travel and Site Visits
We have decided that all scheduled site visits will be cancelled until further notice (for a period of no less than 2 weeks, 14 days) beginning March 17, 2020. This includes on-site scheduled work, services calls, and scheduled projects. We will have staff available for on-site visits in the event of emergencies ONLY (critical services unavailable, network outages, or disaster recovery).
 
If you have an on-site project scheduled, we will reach out directly to provide you with additional details and rescheduling as more information becomes available.

We are able to conduct most meetings virtually, and while we’ll miss the face time with clients, we feel this is the right choice to support the health of everyone.

Above all, we are committed to the health and well-being of our staff, clients, and their families. We are monitoring the situation on a daily basis and will continue to keep you updated should any other changes occur. 
 
Impacts
We know that this policy may impact our clients ability to receive some support and have projects postponed later than the requested time frame, but know that we do not take this change of operations lightly. 
 
We will work hard to resolve any issues remotely; phone and email support is still available as well.
 
For Managed Services Clients: We will continue operation as usual for remote support and remote systems/server maintenance/monitoring. The Customer Portal will also be open and support tickets will be responded to within SLA time frames. On-site SLA for non-emergency issues however, will be delayed until this policy is lifted. Please contact us with any questions or concerns. 
 
Contact and Remote Support Details
Phone/Fax:
Local: (570) 851-0925
Fax: +1 (877) 800-9589
 
 
Client Portal (for Managed Service Agreements)
 
*Contact for login credentials if you do not already have them.
 
One-Time Remote Support Session
 
We apologize for any inconvenience this may cause and we appreciate your understanding through this very difficult time. We wish you and your family may stay safe and well during this time, and know that ATS, LLC has your well being in mind.
 
Sincerely,
 
Patrick Appel
Owner, Appel Technology Solutions, LLC
Tagged with: , , , , , , , , , ,

UPDATE: Please use the resources available HERE for assistance or you can click the link “COVID-19 IT Assistance” in the main menu bar.

To our customers,

We have spent the last several days and weeks learning about the coronavirus (COVID-19) and how it is impacting our world. For Appel Technology Solutions, LLC, that means understanding how it affects our employees, customers and communities, and then making the necessary adjustments to our work and operations.

We have one objective through it all: keeping you and our employees safe. This has been at the core of our decisions every step of the way. With that in mind, we have made several changes in our business operations in response to the threat of the coronavirus.

We are closely following the Center for Disease Control (CDC) guidelines (www.cdc.gov/coronavirus/2019-ncov) and recommendations on the steps we can take to help prevent the spread of the virus. We have shared specific instructions with our employees on the importance of washing their hands and staying home if they feel sick or are returning from an area of the world identified as posing a coronavirus-related risk. Per CDC recommendations, we will ask employees who have traveled to such locations or have been exposed to others who have traveled to such locations to self-quarantine for 14 days.

A strict travel policy for our employees is in place, and we have canceled meetings with large gatherings, again to do what we can to help prevent the spread of the illness.

If you don’t feel well, or choose not to have us visit you on site, please let us know. We have remote support options available (details below).

We know that many of you have scheduled on-site consultations, installations or repairs with us. If you have any concerns, we will be happy to reschedule your appointment at no additional cost. Simply call 570-851-0925, and we will work with you to take care of it. For in-home / in-office consultations, we offer options for phone or remote support with our technicians if you so choose. Details can be found at www.appeltechsolutions.com/contact.

Please also note that we are facing shipping delay impacts on several of the product lines we offer (PCs, laptops, servers, networking equipment, surveillance camera systems, VOIP phone systems, access control systems, and some accessories) due to the severe impact at several manufacturing and distribution hubs around the world. This may delay some projects and device implementations we have planned with our customers. Please contact us with any questions or concerns that you may have during this time.

We will continue to closely monitor the situation and do all we can to protect you and our employees.

Thank you

Tagged with: , , , , ,

Above: Meltdown and Spectre logos designed by Natascha Eibl

Computer researchers from the Austrian Graz University of Technology have identified two major bugs, named Meltdown and Spectre, in the main chip of most modern computers—the CPU. (more…)

Tagged with: , , , , , , , , , , , , , , , , , , , , ,

A new Wi-Fi WPA2 security vulnerability, Key Reinstallation Attack (KRACK for short), has been detected by the network security community – what you need to know…

“This can be abused to steal sensitive information such as credit card numbe (more…)

Tagged with: , , , , , , , , , , , , , , ,

Appel Technology Solutions is back – now featuring home automation. (more…)

The Apple App Store is celebrating 5 years and it has some great deals for you – but hurry, they won’t last long! (more…)

Looking for software but don’t want to spend a ton of money (or any)? Here you will find the best free software (many multi-platform) for pretty much every purpose – including some very essential applications that will simplify your life and save you a few bucks.

(more…)

Tagged with: , , , , , , , , , , , , ,
Top